GENERAL QUESTIONS
📞 How can I contact you?
For questions about your order or our products, you can contact us via:
1. The contact form on our website
2. By sending an email to support@gymsetz.com.
3. Click on the chat icon at the bottom right
💳 What payment methods do you offer?
At Gymsetz you can pay safely and easily using the following methods:
Online payment methods:
Shop Pay
Apple Pay
Google Pay
Credit and debit cards:
Visa
Mastercard
American Express
Maestro
UnionPay (Japan)
Local payment methods:
Netherlands:
iDEAL
Belgium:
Bancontact
Belfius
Payconiq
Germany:
Klarna
Riverty (PAY. version)
SEPA Bank Transfer
Trustly
eps Transfer
France:
Cartes Bancaires
Poland:
BLIK
Przelewy24
Denmark:
MobilePay
Italy:
Bancomat
Portugal
MB WAY
Multibanco
Please note: All payment requests, installment agreements, or questions about payments via Klarna or Riverty are handled directly by these providers. For support, please contact their customer service.
📦 Can I cancel or change my order?
🚚 What is the delivery time of my order?
🔄 What is your return policy?
🔁 Can I exchange my product?
🛠️What is the warranty on your products?
📦 What happens if I have provided an incorrect delivery address?
SHIPPING & DELIVERY
📦 When am I eligible for free shipping?
You get free shipping on orders over a certain amount. This varies by country. Below are the threshold amounts:
Netherlands & Germany: Always free shipping
Belgium, France, Austria, Poland, Italy, Spain, Portugal: from €50
Denmark, Estonia, Luxembourg, Slovakia, Czech Republic: from €65
Finland, Greece, Hungary, Croatia, Latvia, Lithuania, Romania, Slovenia, Sweden, Bulgaria: from €90
For orders below the threshold amount, a shipping rate applies that varies by country.
⏱️ How long does it take to receive my order?
Once your order is placed, it usually takes 1-2 business days to process and ship your order. After that, the following delivery times apply per country:
Netherlands: 0 – 1 business day
Belgium: 1 – 2 business days
Germany: 2 – 3 business days
France, Austria, Poland, Czech Republic, Italy, Spain, Portugal: 2 – 4 business days
Denmark, Slovakia, Sweden, Hungary: 3 – 5 business days
Estonia, Latvia, Luxembourg, Finland: 4 – 6 business days
Greece, Romania, Croatia, Slovenia, Bulgaria, Lithuania: 5 – 9 business days
We only ship on business days. Orders placed on Sundays or during holidays will be processed on the next business day.
📍Which countries do you ship to?
GymSetz ships to almost all EU countries, including:
The Netherlands, Belgium, Germany, France, Austria, Luxembourg, Poland, Italy, Spain, Portugal, Denmark, Estonia, Finland, Greece, Hungary, Croatia, Latvia, Lithuania, Romania, Slovenia, Slovakia, Czech Republic, Sweden, and Bulgaria.
🔍 My track & trace hasn't been updated yet. What now?
📦 What happens if I'm not home when the delivery takes place?
THE PUMPSETZ
💪 What are Dropset Pins and how do they work?
PUMPSETZ Dropset Pins make drop sets on machines completely automatic. As soon as you reach failure during a set, the pin automatically ejects itself from the weight stack—without you having to do anything. This immediately switches the weight back down, allowing you to continue without pause for maximum muscle stimulation.
🔥What are the benefits of Dropset Pins?
Dropset Pins take your strength training to the next level — especially for maximum muscle growth. They make performing dropsets not only easier, but above all more effective. The main benefits:
📈 Accelerated muscle growth (hypertrophy)
By further loading your muscle with a lighter weight immediately after failure, you extend the time under tension. This increases the metabolic stress in the muscle, a crucial trigger for muscle growth. More tension = more stimulation = more muscle mass.
🚀 Maximum training intensity without rest
No more losing time by manually changing weights. You stay in the flow and keep the muscle under constant tension, which ensures maximum muscle activation.
⏱️ Train more efficiently in less time
Because you don't have to rest between weight drops, you can do more work in a shorter session. Ideal if you want fast results without long workouts.
🔁 Perfect for solo dropsets
You don't need a training partner to help you drop the weight. With Dropset Pins you can change weights on your own in no time, even when you're completely exhausted.
⚡ Break through plateaus
If you're stuck in your progression, dropsets provide a new, intense stimulus that forces your muscles to adapt. This prevents stagnation and stimulates further growth.
🧠 Train smarter with proven results
Scientific studies show that dropsets — if performed correctly — lead to more muscle growth than traditional sets. Dropset Pins optimize the execution.
In short: with PUMPSETZ Dropset Pins you train smarter, more intensively and more effectively — and you will see that in your muscle mass.
🛠️Are they suitable for all devices?
CAN'T FIND THE BRAND? Measure the size at the gym or send a picture of the pin to support@gymsetz.com or via the WhatsApp button.
✅ How do I use them correctly?
- Grab your gear: You'll need one or two PUMPSETZ pins, plus the standard machine pin.
- Set your lightest weight: This is the weight you want to finish with. Place your standard machine pin here. It will stay in place the entire time.
- Place your PUMPSETZ pin(s): Insert your PUMPSETZ pin(s) into the hole for your heavier starting weight(s), above the standard pin in the stack.
- Start your set: The weight selected will be the top PUMPSETZ pin. Train to failure.
Then
- Rest the stack: Once you reach failure, gently lower the weight stack completely onto the weight below it in a controlled manner. This will release the tension on the active PUMPSETZ pin.
- Automatic Ejection: Release of tension activates the spring mechanism inside the PUMPSETZ pin, causing it to automatically eject itself — no need to lift a finger!
- Instant Go: The stack instantly drops back to the next lighter weight selected by the next pin (PUMPSETZ pin or standard pin). Without pausing, you continue immediately.
- Repeat as Needed: For a double dropset, repeat the rest and ejection process to lower the weight again.
📦 What's in the box?
🧠 What does science say about dropsets?
Didn't find your answer?
GYMSETZ
"At Gymsetz we believe in your limitless potential. Discover more than fitness; discover a community that inspires and supports you on your journey to the best version of yourself."