GENERAL QUESTIONS

📞 How can I contact you?

For questions about your order or our products, you can contact us via:

1. The contact form on our website

2. By sending an email to support@gymsetz.com.

3. Click on the chat icon at the bottom right

💳 What payment methods do you offer?

At Gymsetz you can pay safely and easily using the following methods:

Online payment methods:

Shop Pay
Apple Pay
Google Pay

Credit and debit cards:

Visa
Mastercard
American Express
Maestro
UnionPay (Japan)

Local payment methods:

Netherlands:
iDEAL

Belgium:
Bancontact
Belfius
Payconiq

Germany:
Klarna
Riverty (PAY. version)
SEPA Bank Transfer
Trustly
eps Transfer

France:
Cartes Bancaires

Poland:
BLIK
Przelewy24

Denmark:
MobilePay

Italy:
Bancomat


Portugal
MB WAY
Multibanco

Please note: All payment requests, installment agreements, or questions about payments via Klarna or Riverty are handled directly by these providers. For support, please contact their customer service.

📦 Can I cancel or change my order?

We usually process orders quickly to ensure prompt delivery. Need to change or cancel something? Please contact us within 30 minutes of placing your order using the contact form or send an email to support@gymsetz.com, including your order number and your request. We can't guarantee that changes or cancellations will still be possible, but we'll do our best—especially if you're quick.

🚚 What is the delivery time of my order?

Orders placed on weekdays before 3:00 PM will be shipped the same day. In most cases, your order will be delivered the next day, provided the items are in stock. Standard delivery time within the Netherlands is 1 to 3 business days.

🔄 What is your return policy?

You have 14 days from the date of receipt to return the product without giving a reason. The full purchase price will be refunded via the payment method you used when ordering. You are responsible for the return shipping costs.

🔁 Can I exchange my product?

Yes, if you want to exchange a product, please contact us via the contact form on our website. Please note that you are responsible for the cost of returning the product.

🛠️What is the warranty on your products?

We guarantee that our products comply with the agreement and reasonable requirements of soundness and usability. If you contact us within two weeks of discovering a defect, we will repair or replace it free of charge if the defect is covered by the warranty.

📦 What happens if I have provided an incorrect delivery address?

If you accidentally provided an incorrect delivery address, please contact us as soon as possible. We'll do our best to change the order for you.

SHIPPING & DELIVERY

📦 When am I eligible for free shipping?

You get free shipping on orders over a certain amount. This varies by country. Below are the threshold amounts:

Netherlands & Germany: Always free shipping

Belgium, France, Austria, Poland, Italy, Spain, Portugal: from €50

Denmark, Estonia, Luxembourg, Slovakia, Czech Republic: from €65

Finland, Greece, Hungary, Croatia, Latvia, Lithuania, Romania, Slovenia, Sweden, Bulgaria: from €90

For orders below the threshold amount, a shipping rate applies that varies by country.

⏱️ How long does it take to receive my order?

Once your order is placed, it usually takes 1-2 business days to process and ship your order. After that, the following delivery times apply per country:

Netherlands: 0 – 1 business day

Belgium: 1 – 2 business days

Germany: 2 – 3 business days

France, Austria, Poland, Czech Republic, Italy, Spain, Portugal: 2 – 4 business days

Denmark, Slovakia, Sweden, Hungary: 3 – 5 business days

Estonia, Latvia, Luxembourg, Finland: 4 – 6 business days

Greece, Romania, Croatia, Slovenia, Bulgaria, Lithuania: 5 – 9 business days

We only ship on business days. Orders placed on Sundays or during holidays will be processed on the next business day.

📍Which countries do you ship to?

GymSetz ships to almost all EU countries, including:

The Netherlands, Belgium, Germany, France, Austria, Luxembourg, Poland, Italy, Spain, Portugal, Denmark, Estonia, Finland, Greece, Hungary, Croatia, Latvia, Lithuania, Romania, Slovenia, Slovakia, Czech Republic, Sweden, and Bulgaria.

🔍 My track & trace hasn't been updated yet. What now?

After shipping, you'll receive a tracking link by email. It may take up to 24-48 hours for the tracking information to appear. Still no update? Contact the carrier using the tracking link or send us a message at support@gymsetz.com.

📦 What happens if I'm not home when the delivery takes place?

If you're not home, the delivery service will try to deliver the package to your neighbors or a collection point. In some cases, the package will be temporarily stored at a sorting center. If the package is ultimately returned, we will contact you to resolve the issue. If this isn't possible, you will receive a refund for the purchase price of the product.

THE PUMPSETZ

💪 What are Dropset Pins and how do they work?

PUMPSETZ Dropset Pins make drop sets on machines completely automatic. As soon as you reach failure during a set, the pin automatically ejects itself from the weight stack—without you having to do anything. This immediately switches the weight back down, allowing you to continue without pause for maximum muscle stimulation.

View the article here

🔥What are the benefits of Dropset Pins?

Dropset Pins take your strength training to the next level — especially for maximum muscle growth. They make performing dropsets not only easier, but above all more effective. The main benefits:

📈 Accelerated muscle growth (hypertrophy)
By further loading your muscle with a lighter weight immediately after failure, you extend the time under tension. This increases the metabolic stress in the muscle, a crucial trigger for muscle growth. More tension = more stimulation = more muscle mass.

🚀 Maximum training intensity without rest
No more losing time by manually changing weights. You stay in the flow and keep the muscle under constant tension, which ensures maximum muscle activation.

⏱️ Train more efficiently in less time
Because you don't have to rest between weight drops, you can do more work in a shorter session. Ideal if you want fast results without long workouts.

🔁 Perfect for solo dropsets
You don't need a training partner to help you drop the weight. With Dropset Pins you can change weights on your own in no time, even when you're completely exhausted.

⚡ Break through plateaus
If you're stuck in your progression, dropsets provide a new, intense stimulus that forces your muscles to adapt. This prevents stagnation and stimulates further growth.

🧠 Train smarter with proven results
Scientific studies show that dropsets — if performed correctly — lead to more muscle growth than traditional sets. Dropset Pins optimize the execution.

In short: with PUMPSETZ Dropset Pins you train smarter, more intensively and more effectively — and you will see that in your muscle mass.

🛠️Are they suitable for all devices?

Yes! There are two sizes available for all machines: We offer the 7.8 and 9mm pins which are suitable for every gym in Europe! 7.8MM This size is suitable for Technogym, Life fitness, Precor, Cybex, Gym80, Lexco, Panatta etc. This size is suitable for Matrix, Life Fitness, Hammer Strenght, Intenza, Imprecor, Nautilus, Start Trac, BH Fitness, Atlantis, Hoist etc.

CAN'T FIND THE BRAND? Measure the size at the gym or send a picture of the pin to support@gymsetz.com or via the WhatsApp button.

✅ How do I use them correctly?

  1. Grab your gear: You'll need one or two PUMPSETZ pins, plus the standard machine pin.
  2. Set your lightest weight: This is the weight you want to finish with. Place your standard machine pin here. It will stay in place the entire time.
  3. Place your PUMPSETZ pin(s): Insert your PUMPSETZ pin(s) into the hole for your heavier starting weight(s), above the standard pin in the stack.
  4. Start your set: The weight selected will be the top PUMPSETZ pin. Train to failure.

Then

  1. Rest the stack: Once you reach failure, gently lower the weight stack completely onto the weight below it in a controlled manner. This will release the tension on the active PUMPSETZ pin.
  2. Automatic Ejection: Release of tension activates the spring mechanism inside the PUMPSETZ pin, causing it to automatically eject itself — no need to lift a finger!
  3. Instant Go: The stack instantly drops back to the next lighter weight selected by the next pin (PUMPSETZ pin or standard pin). Without pausing, you continue immediately.
  4. Repeat as Needed: For a double dropset, repeat the rest and ejection process to lower the weight again.

📦 What's in the box?

Each set contains two Pumpsetz - Dropset Pins. This allows you to perform a drop set with three weights, so you can do three sets. For a cable chest fly, it's ideal to use four pins, as you're using two cables/weight stacks.

🧠 What does science say about dropsets?

Drop sets are a proven training method that accelerates muscle growth by holding your muscles under tension longer and activating more fibers. Research shows that drop sets often lead to almost twice as much muscle growth in less time compared to traditional sets. With tools like PUMPSETZ Dropset Pins, you can apply this method even more efficiently and intensely for maximum results. View the article here

Didn't find your answer?

Didn't find your answer? Feel free to contact us. Our team is ready to help.

GYMSETZ

"At Gymsetz we believe in your limitless potential. Discover more than fitness; discover a community that inspires and supports you on your journey to the best version of yourself."