Return & Refund Policy

Article 1 - Right of Withdrawal

If the Customer is a natural person who is not acting in the course of their profession or business, they have the right to cancel the distance agreement with Gymsetz free of charge within 14 working days of receiving the product, without providing any reason. The Customer only bears the direct costs of returning the product. Any shipping and payment costs paid by the Customer for the delivery of the product will be refunded upon the return of the complete order.

During the withdrawal period, the Customer shall handle the product and packaging with care. The Customer shall only open the packaging and use the product to the extent necessary to assess the nature, characteristics, and functionality of the product.

The Customer may terminate the agreement as stated in paragraph 1 of this article by returning the product within the mentioned period to Gymsetz or by notifying Gymsetz within this period of their intention to withdraw from the purchase and subsequently returning the product as soon as possible.

Any amounts prepaid by the Customer will be refunded as soon as possible, but no later than 30 days after the termination of the agreement.

Before concluding the agreement, the website provides clear information about the applicability of the right of withdrawal and, if applicable, the required procedure.

The right of withdrawal does not apply to:

• Products made according to the Customer's specifications by Gymsetz;

• Products that are clearly of a personal nature.

Article 2 – Payment

The Customer must make payments to Gymsetz according to the payment methods indicated during the ordering process on the website. Gymsetz offers various payment methods, such as iDEAL, credit card, and/or PayPal. However, Gymsetz reserves the right to determine which payment methods are available, and this selection may change from time to time.

Article 3 – Warranty and Conformity

Gymsetz guarantees that the products comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and usability, and the applicable legal provisions and government regulations at the time of concluding the agreement. If specifically agreed, Gymsetz also guarantees that the product is suitable for other than normal use.

Any warranties provided by Gymsetz, the manufacturer, or the importer do not affect the statutory rights and claims the Customer has under the agreement and may invoke.

If the delivered product does not comply with the agreement, the Customer must notify Gymsetz within a reasonable time after discovering the defect.

If Gymsetz considers the complaint justified, they will, in consultation with the Customer, repair, replace, or refund the relevant products. The maximum compensation is equal to the price paid by the Customer for the product. This article does not affect the Customer’s right to claim any damages.

Article 4 - Complaints Procedure

If the Customer has a complaint about a product (as described in the article on warranty and conformity) or other aspects of Gymsetz’s services, they can contact Gymsetz via email at support@gymsetz.com. Please clearly state your complaint and provide the order number for purchased products so we can resolve your complaint as soon as possible if it is valid.

Gymsetz will respond as soon as possible, but no later than 3 days after receiving the complaint. If a full and substantive response is not possible within this timeframe, Gymsetz will confirm receipt of the complaint within 3 days and indicate when a detailed or final response can be expected.

Article 5 - Returns

You have 14 days from the time of receipt to return the product without providing a reason. The full purchase amount, including shipping costs, will be refunded to you using the payment method you used for the order. The amount will be credited to your account within 14 days, depending on the chosen payment method, provided that the product is received without damage. Return costs are at your own expense. You can request a return label via our website or create one yourself through your chosen carrier.

If you exercise your right of withdrawal, you must return the product, including all accessories, and - if reasonably possible - in its original condition and packaging.

Article 6 - Return Exceptions

• Products that are damaged cannot be returned. If returned with damage, the amount will not be refunded to the Customer.

• Products manufactured according to the Customer's specifications cannot be returned.

• Personal products are non-returnable.

• After 14 days, returns are no longer accepted.

• A return shipment must include a track & trace code. Once we have received your returned items, the purchase amount will be refunded to your account within 14 days.

Article 7 - Quality Evaluation Timeframe

After your package is received at our warehouse, the quality evaluation will be conducted within 48 to 72 hours. Please note that for some products, this process may take longer.

Article 8 - Replacement Timeframe

If you have chosen a replacement item, you can expect to receive it within 2-4 weeks from the date we receive the tracking information of the returned item and the quality evaluation is completed.

Article 9 - Refund Timeframe

Customers who have requested a refund can expect to receive it within 14 days after we receive the returned item.

Article 10 - Product Exchange

If you wish to exchange a product, please contact us via the contact form on our website. Please note that you are responsible for the costs of returning the product.

Article 11 - Incorrect Delivery Address

If you accidentally provided an incorrect delivery address, please contact us as soon as possible. We will do our best to modify the order before it is shipped.

Article 12 – Warranty

You can rely on us to deliver our products with care and in good condition. However, it is possible that an order may be damaged during transport or that something else happens that entitles you to warranty coverage. If you contact us within two weeks of discovering the defect, we will repair or replace the product free of charge if the defect falls within the warranty.